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Businiess name:
Courtesy Ford
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Review by:
citysearch c.
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Review content:
We ordered a Ford Explorer Dec 29th, it was not delivered until the end of May. We ended up paying $2000 more than the agreed price as well. This was a replacement for a GM vehicle, and Ford has an incentive for that. But because of Ford's tardiness our lease, which ended in February (2 months after our order) was too old (over 90 days) from the date we picked up the vehicle, so it was disqualified. Ford apparently has an incentive protection program to lock in incentives at time of ordering, this dealer failed to use it. The price also increased because Ford increased prices. Ford also apparently has an order price protection program, which locks in dealer invoice prices at time of ordering. This dealer failed to use it. I was tempted to leave the vehicle on the lot, but we had been waiting so long and really needed it, we couldn't afford to wait for another one to be ordered. I will never buy from this dealership or use them for anything, ever. I will also likely never buy a Ford again or recommend anyone do so. Supposedly (unless he lied) the sales manager did call Ford to see if they could give us an exception on the incentive since it wasn't our fault it had expired. The guy said no. So it is Ford's fault as much as the dealership's. I just had a phone call from Ford, the lady said she couldn't help me with anything or answer any questions. Why did she call me then? This company is the antithesis of customer service. Next time I'll just get a GM. IF you order your vehicle here, be prepared to pay significantly more than you were quoted when you go to pick it up.
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