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Review content:
I used this vet for several years, I don't even know why, maybe because one of the vets there, Dr David, is very pleasant to deal with and the only one who actually cares.\r
- The front staff are rude, disinterested, lazy, uncommunicative and not really interested in animals. When you call for lab results or to speak with a doctor, it may take days until anyone gets back to you, because the front staff won't pass the calls on to the vets or technicians. I asked them to make copies of my pets' records because I wanted to switch vets and 6 weeks later, still no records, despite frequent requests. I finally went to a new vet, their front staff tried to get my dog's records faxed over and met with resistance from Valley Animal Hospital front staff.\r
- The technicians seem nice and caring, but unfortunately you have to deal with the front staff.\r
- Of the 3 vets, I prefer Dr. David, the female doctor (Meyerhoff) is harsh, unfriendly and quick to misdiagnose, Dr Haubert the hospital director did a good job with my dog's surgery, but is hardly ever there and impossible to get a hold of. \r
- It costs more to have an appointment, yet the average wait time (with appointment) is 40 minutes. When you come in and fill out the sign in sheet, the front staff will ignore it for 15-20 minutes before they look at it.\r
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Unfortunately the hospital director and the manager do very little to train their front staff. The front staff needs to be replaced or properly trained in customer service.
Pros: Dr David
Cons: Rude front staff, crawling insects in exam rooms, general disorganization
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