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Businiess name:
Derek's Auto Detail & Hand Car Wash Issaquah
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Review by:
citysearch c.
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Review content:
This place was awful.. I bought the groupon for the full interior and exterior and can honestly say that my car was dirtier upon pickup than it was when I dropped it off.
I have a 2011 Audi which is generally kept very clean and decided to get it detailed after driving cross country. It honestly didn't need much work to begin with, so it should have been an easy job for them.
Upon my arrival the receptionist (who was nice) informed me that on top of the groupon that I had already paid for, I had to pay an extra $19 for the tax on the full-priced service. This was irritating, because had the groupon been $20 more, I definitely wouldn't have purchased it.
After keeping my car for around an hour and a half, they called and I went to pick it up. The entire stereo center console was dripping and smudged with some sort of cleaner. I asked them to wipe it down and noticed drips and areas they'd missed everywhere.. I also took a quick walk around the car and noticed that not one bug that I had driven in with had been removed from the front of my car. I seriously doubt that they hand waxed it at all.. they probably just rinsed it off with a hose and threw some tire shine on it.
So after sending it back for bug removal and stereo de-gunkification, they brought it back out, after scratching the hell out of my headlight cover. I guess they'd taken something sharp to scrape the bugs off, not thinking about it. They took it back again to 'fix it' and then brought it back out with little change to the horribly scratched headlight cover. I asked for a manager and he took it back and buffed it. It's still scratched but looks slightly better now. I was just too irritated to send it back any more times.
I will never go back here, ever. Save yourself the headache and the possible damage to your car. Find somewhere better!
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