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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
citysearch c.
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Review content:
I live in Haines City and purchased a house almost two years ago. It was built in 1960. One year later I had to have my septic tank pumped and I thought that it was possible, so I did. Almost a year later 3/29/12 it was needed again, but, I thought that there had to be something else wrong. Knowing that there have been lots of roots seen in the back yard that maybe the front yard had the same and needed to be removed from the piping for the septic system. I hesitated, but, found Roto Rooter (hesitated out of fear a large company would rake me over the coals) on Sunday afternoon I made an online appointment and in a couple hours I got a phone call, to confirm the time and date, in fact they offered me faster service that the online did. We made the appointment for 3/29/12.
Still a little fearful, I received a phone call asking if it was still okay for the service man to come out and said he would be here in about 40 minutes. That was great to know rather than sit around and wait not knowing when they would be here. When the tech arrived, Hunter, my fears were quickly subsided. Hunter was a respectful and very knowledgeable young man and not afraid to work. He explained the system and the possilities in a language that was like talking to a friend. He did not talk with lingo that only a plumber or septic employee would understand. Fifteen minutes after Hunter arrived, I felt like I was talking to a friend. Hunter explained the best case scenario and the worst case scenario in this situation. He explained what he could do today to fix the problem and what the results would be and he explained the long term results. He explained how I could save money and what may or may not happen with the different choices of service they offered. Hunter took the time to explain, answer questions and make me feel that he was here for me and what was best for me and not to sell, sell, sell. He gave me all of my options in writing with detail and pricing. When he left, I felt like a friend was leaving. Hunter was a man of quality and servce. He represented Roto-Rooter as a company of quality and service. Which is not synonymous with with business' these day. I recommend Roto Rooter from Combee Road and I recommend Hunter. Hunter restored my faith in the fact that there are still business' and people who do care about you and not just the money. Thanks Hunter and Roto Rooter!
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