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Businiess name:
West Chester Pet Resort
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Review by:
citysearch c.
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Review content:
First and foremost - we are a military family. Our 8 year old dog has been boarded several times and is no stranger to the whole boarding process. That being said - my husband and I will NEVER use this boarding facility again.\r
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We dropped our dog off for a long weekend and when we picked her up on Monday afternoon the woman behind the desk fielding questions did not seem to know much about our dog's stay. We asked how our dog did and typically in pet resorts they are very quick to give you a run down of how your animal did (ie if they didn't eat much, if they played a lot etc.). The woman was clueless about how our dog spent her time. Our dog also had a vet visit that included blood work and when the paperwork was handed to us there were abnormalities noted yet nobody could explain what they were. We were told to leave our phone number and the vet would contact us that night - which never happened. I had to call back, annoyed, the next day seeking clarification. Also, nobody said a word about the blood work that was done, I had to seek those results out myself also.\r
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The worst part of this experience was when we were leaving. We waited for the boarding staff to bring our dog out to us and when they appeared they stuck out a very large black plastic bag full of our dog's bedding that was covered in dog excrement. Never. In my life. Have I paid to board my animal and been handed back soiled bedding. How long was she without her bedding? Why didn't they clean this for us? More importantly - my dog was crate trained and has NEVER, and I repeat NEVER pooped on her bed or blankets. Did someone just not let my dog out? Because I paid $250 to make sure my dog was let out while I was gone over the weekend but here I am getting handed dog poop covered beds and blankets. Worst part? We had to stuff the dog poop covered bedding into our SUV which was full of snow gear from our weekend. But that's not it. We carried her bed out to the car as well as the bag full of poop and her bed was SOAKED in urine. I feel as though this boarding facility never let my dog use the restroom.\r
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If I would have wanted my dog to poop and pee all over herself and her bedding then I would have locked her in my house and left her alone for 3 days. I'll never spend my money in this boarding facility ever again.
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