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Businiess name:
Lazimi Lock & Key
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Review by:
citysearch c.
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Review content:
PROS :\r
None. Stay far, far away!\r
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CONS :\r
Hidden fees!\r
Service fees are astronomical!\r
Customer service is poor to non existent\r
Shady business practices\r
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OVERALL :\r
First of all, DO NOT UNDER ANY CIRCUMSTANCES USE THIS PLACE!!\r
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""Locksmiths are required to be licensed in 14 states: Alabama, California, Connecticut, Illinois, Louisiana, Maryland, Nebraska, Nevada, New Jersey, North Carolina, Oklahoma, Tennessee, Texas and Virginia.""\r
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How this place has been licensed since 1972 stumps me.\r
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Unfortunately my FIL was duped by Lazimi Lock & Key to buy a key system designed for commercial use (all he needed was 2 residential locks). They talked up this system to him knowing he only needed and wanted residential locks.\r
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Two locksmiths showed up and started working immediately without acknowledging us. Before you could blink an eye, they were presenting my FIL with a price that was MORE THAN THREE TIMES what we were quoted or expected. NEVER were we given information on extra fees. (Granted it was a weekend and we were sort of in a bind, but WOW!) My husband went out to complain about the price and got into a heated exchange with Adam B. (who we found out was fired recently - good riddance!) and he agreed to take off a substantial amount. Now of course there was a catch! He demanded we pay cash and he only wanted to deal with my FIL. At this point we just wanted them to leave so the money was paid and we decided that we'd chalk this up as a loss.\r
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If my husband wasn't around that day, the locksmith would've used even more coercive and intimidating tactics to strong-arm them into paying exorbitant fees for their so called locksmith services.\r
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Unfortunately we are STILL dealing with these jerks because they FAILED to provide my FIL with the DUPLICATION CARD that he NEEDS in order to make duplicates of the keys. Since we no longer want to ever deal w/ this company again, we NEED this duplication card in order for another locksmith company to create keys for us. We have been on the phone with these people and have been given the run around. I cannot tell you the lies the so-called owner and his employees have spouted. Not only do they say they gave us the duplication card, but they want to charge us MORE fees for coming out and/or giving us one. This is ridiculous!\r
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There is a reason why this place doesn't have one review on here that is positive. I hope the so-called manager Chris reads this and realizes he cannot get away with swindling people out of their money! STOP trying to strong arm people (the elderly) that come from an era where they were able trust people.\r
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We have also filed a complaint against this business through the Better Business Bureau.
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