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Businiess name:
Precision Import SVC
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Review by:
citysearch c.
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Review content:
I decided to go to this service company based on all the amazing reviews on this site, and I guess I was a bit naive because I didn't ask specifically how much their service was when I dropped off my car for an oil change and additional service checks. I thought they'd be reasonably priced because of their location (def. no frills in the appearance either), and I've never paid more than $45 for an oil change so I thought that was pretty standard although I try to use coupons and typically get them for around $30. Well, I used the 25 off coupon on their website and got the regular oil, and the oil change ended up costing $65! They charged $30 for the oil change and about $40 for the oil. When I asked about the oil charge, they just said they can't get the oil as cheap as the large chain stores. I guess this is why you won't see any prices listed on their website.
RESPONSE FROM Precision Import Service:
Hello Amanda, my name is Steve and I am one of the owners at Precision Import Service and I was the service advisor that helped you with your visit. I am very sorry for not telling you the price of the oil service when you requested it. The total cost , including tax, was $62.26 for that service. I realize that alot of chain service centers and quick lubes will sell oil changes as low as $19.99. Most of the time they will have a younger tech doing oil changes all day long and pay him or her $10-12.00 hour for working. I do not have a person doing these services in my shop. The people doing the oil changes are mechanics. We feel this can be beneficial for the customer because the car gets looked over by a professional mechanic and not an oil change specialist. This is part of the reason for the price of the service. I am not making excuses, I am just trying to explain the cost involved in changing the oil on any car or truck that comes through our doors for an oil change. The price on the oil and filter is the best that we can do based on what it cost us to get the proper materials to perform an oil change. I do not use recycled oil, although I think recycling is a good idea, I just won't be putting it in anyone of my customers cars. I am not a quick lube center with 10-20 stores so it cost us a little more to get the oil change materials. We did more than just change the oil. We checked the rest of the car over, checked the battery, checked your tires and brakes. We did install new rear brake pads on the car. I hope all of these were done satisfactory. We have been in business for a while now and rarely get a complaint about our shop or any of the services we provide. I should of quoted you a price for the oil change instead of doing it without you knowing what it was going to cost and I am very sorry for doing that. If you would like I would be willing to refund that cost of the oil service back to you. Please get in touch with me and I can take care of that for you. I am sorry your trip to my shop was not a pleasent one and next time I'll try to do a better job.
Thank you for taking the time to write a review for my shop.
Steve Wynkoop: Owner of Precision Import Service.
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