Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Chevys Fresh Mex
|
|
Review by:
citysearch c.
|
|
Review content:
I went to Chevy's yesterday (December 29, 2010) and was sitting in the main entrance of the restaurant very upset. The time was 7:41pm and I have yet to be seated. At 7:11pm I placed to reserve a table for 6 and it took the hostess 19mins and 22secs to take my call. She wasn't really paying attention and she wanted to hang up after only getting the number of people in my party. I asked her if she wanted my name before hanging up and she said ""oh, sure"". By that time I was already walking into the restaurant and walked around to see how ""busy"" it really was.
There was no one in the main entrance and a quite a few tables unoccupied. I requested to speak to the manager and when I informed him of my experience all he said was ""ok"". My boyfriend then asked him if the hold time was usual and he said ""No it is not"". There was no apology or explanation and we were left in main entrance to wait for the rest of our party to arrive. At 7:48pm the rest of our party arrived and four other guests had been helped before us.
When I greeted my guest and began to tell them how the experience was thus far the greeter interrupted me exclaiming ""that was you on the phone?!"" in front of other guests! I said ""yes, I was on hold for 19mins and 22sec!"" She then proceeded to roll her eyes and say the location was busy. How rude!
I have been to other restaurants were they will at least seat us while we wait and offer some kind of apology for our experience thus far. Terrible experience and if it weren't for us driving for 30mins we would have left.
Our dinner experience was not much better. We had to track down our waitress a few times for chips and salsa and refill on drinks.Also, my boyfriend had to wait approximately 23mins to get his drink AND the server rolled his eyes when we pointed out two of the three plates were to be shared.We told the waitress while ordering so we were expecting the plate to be split in two. When we got extra plates one was dirty.
We will NOT be returning to dine at Chevys I've worked in retail and a company depends on its client base. For every unsatisfied customer they will inform 10 others of their experience, for every satisfied customer they only inform 3. Hopefully other people have a better experience then the one my family and I had.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|