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Businiess name:
Ameren Services Co
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Review by:
citysearch c.
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Review content:
Ameren of Illinois unjustly disconnected my service on the 14th. I had made a payment via my bank electronic transfer on the 13th.When I called Ameren i offered to send them the Proof of transmission my bank printed out for me and they refused to receive the fax. Ameren says they didn't see it. They are charging me a 332 dollar fee and adding it to my monthly bill whether I can afford it or not. If I don't pay my monthly bill along with an addition 112 dollars they will disconnect me. Whether my account is up to date or not. This clearly deviant underhanded business practice. Not seeing an electronic transfer that shows the money in your account instantly is bogus and then swindling customers out of 332 dollar to flip a switch is just low down dirty way to run your business and make money. By the way, at the time my money reached their account they had 28,017,430.31 in their account. So their employee walked around all morning with her thumb up her ass, gossiping and then maybe got around to checking the accounts scheduled for disconnection after lunch and a nap. That is not what you do to your customers and stay in business.
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