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Businiess name:
Canyon View Ranch For Dogs
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Review by:
citysearch c.
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Review content:
'THE CHARGED ME BUT ""FORGOT"" TO TRAIN MY DOG.' I took my dog to Canyon View for training for 4 days. They charged me for 6. When I called about the bill and training, they were evasive. 3 days later, I was told the dog wasn't trained and that they would refund PART of my money. No refund ever came so I called to reschedule training. The owner refused to train my dog, refused to refund my money and said if I got the charge reversed, he'd make sure it got re-charged to my account. My friend and I tried to reason with the owner. He refused, called us both hideous names and hung up - only to call us each back 10 or so times, leaving foul messages on both our machines. When we asked (for the 90ths time) for him to simply train the dog or refund the money, he claimed it was my fault and that he had no paperwork on training. That's because HIS STAFF LOST THE PAPERWORK. I told him I had the faxed copies of the paperwork showing they had been faxed and asked him why he charged me more than $400 to train my dog if he hadn't done it. Of course, he had no reason. He continued to harass us until we told him if he kept it up, we'd take it up in court for harassment and were recording conversations. He then banished my dog, my friend's dog (the one who recommended him!), and any other dog we were affiliated with - can't understand how he stays in business. Anyhow, I had to cancel my credit card to prevent him from charging it anymore. CONCLUSION: THE CANYON VIEW PEOPLE NEED TRAINING - FORGET THE DOGS!
Pros: Pretty location
Cons: not polite, no accountability, outrageous extra fees
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