I feel beyond fortunate that my commute to work takes me through Topanga Cyn. Even if it didn't, my dog, Stoney, and I would get up even earlier in order to drop her off each work day for day-care at Canyon View Ranch. From the initial ""Meet & Greet"" to this very moment 4 1/2 years later. I have been truly taken aback with not only their devotion and care of my little girl but their day-in and day-out dedication to customer satisfaction as well. When I have been faced with unusual circumstances (1. Hillside Dr. being impassable due to street paving, Jennifer, a member of the GREAT office staff, offered to have Stoney spend the night at their expense. 2. When the fires made Topange Cyn. impassable to non-residents, I worked it out with Sami, another member of the GREAT office staff, to have Stoney picked up in the morning by an employee heading into work who had a pass, and Sami brought her home), the staff has been extremely creative with their solutions.
All of this, and I haven't even mentioned Dustin the absolutely phenomenal trainer. This trainer is one of the most detailed, present human beings I have ever met in my life. I had worked with another trainer who came to my home the first summer I had Stoney (before I became aware of Canyon View) who cost 4x as much and made very little progress comparatively. Dustin can train anything.
The last item you need to know is that Canyon View is Canyon View because of its owners. Joe and Randy are hands on. I see Joe all the time working in any number of capacities. He knows the dogs personally. In this way, whenever Stoney is at Canyon View, I feel she is with her extended family. I have ABSOLUTELY nothing to worry about. Everyone knows her, how she is and exactly where she likes to be scratched. Tell me that's not customer satisfaction.
Pros: Setting, Staff, Care
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