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Businiess name:
Hollywood Costumers
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Review by:
citysearch c.
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Review content:
The people here are RUDE and UNHELPFUL! Not to mention, as did the person who reviewed them before me, they have inconsistant, horrible hours which they fight about in front of their customers who are being hurried out of the store. I went to the store one afternoon and discovered that their hours are POSTED on their front door as Mon. - Fri 11-4:45 and Sat. 11-4. So, not wanting to miss them, I called the next day and was told that they would be open untill 5:00 that day and that I should show up an hour before if I wanted to try anything on. I went there at 5 minutes to 4 and asked to see their costumes for a belly dancer. I was led into the back and left alone for all of 5 minutes when someone came into the back and asked if I was almost done because they would like to go home early. I told them I would hurry and it would be just a moment. A few minutes later, someone came and asked again. I told them I had 3 more to try and I would be out. Two minutes after that, a little old lady came and opened my dressing room while I was undressed and mumbled something about wanting to close ""On Time."" Against my better judgement, I returned to show the costume to my husband. When I asked to try it on she demanded to know why I needed to try it on again. So, reluctantly, and with much more grumbling about having to turn the lights on for me, I tried it on and I paid an ungodly $75 for something that I now know has holes, and missing pieces. 3 days later, my GRANDMOTHER DIED, and I was going to have to attend her funeral out of state. HOW UNTHOUGHTFUL OF ME! I called to beg for some understanding and a refund. Instead, I got a rude, NO REFUNDS! NO EXCEPTIONS! IT'S POSTED EVERYWHERE AND ON YOUR RENTAL AGREEMENT! Which I was never told about before signing. So now I'm stuck with a $75 piece of junk I'm not even sure I'll be able to enjoy! Thanks for the worst customer service I've ever experienced. I'll never return, and I hope you can learn from my experience.
Cons: PEOPLE, BAD MERCHANDISE, HOURS, EMPATHY
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