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Businiess name:
Cohen's Fashion Optical
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Review by:
citysearch c.
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Review content:
My goodness I have not experienced anything as bad a this experience in a long time. My wife and I went in to buy three pairs of reading glasses over a month ago, and the saga has not yet ended. Let me first say that I have been going to Cohens for ten years, but recently they have been sold to a new owner. And with the sale came a new way of doing business. I did not have my insurance card on me when I bought the glasses ($3,000 for three pairs) but was assured by the salesperson that they would honor the insurance once I found the card. I called back with the information and they told me that the sale was final and the insurance was not their concern. The fact is that the insurance offers a 40% discount on frames and Cohen's is a listed participant. Two weeks go buy, and I was rewarded with a call from the salesperson on a Sunday night who read me the riot act. Three weeks have gone by and still no glasses and no resolution on the insurance matter. Repeated calls to the manager (Heather) and store visits have borne no results. I finally put a stop on my credit card payment, and now we are in a standoff. DO NOT SHOP AT THIS STORE
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