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Businiess name:
Tony's Bourbon Street Oyster Bar
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Review by:
citysearch c.
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Review content:
My parents are quite frequent diners at Tony's, so it was not a surprise that they chose to go there for their 41st anniversary dinner tonight. The restaurant doesn't take reservations for groups under four, so they had to wait about 30 minutes..which was not a problem. However, once they were seated and had ordered, they seemed to have been forgotten about. After waiting 15, 30, 45 minutes they flagged down the waiter and were given some lame excuse and basically blown off being told the food would get there when it got there. Meanwhile, several other couples had been seated and had been served their food. Finally, after having been seated and waiting for an hour, they got up to leave. They asked for a manager, who came out and proceeded to treat them much as the waiter had...blowing them off, even after being told it was their anniversary dinner. Needless to say, they won't be going back...nor will my family be going there at any time. Someone needs to sign their employees up for customer service classes.
Pros: Food
Cons: Service, management
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