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Businiess name:
Spa Sasse'
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Review by:
citysearch c.
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Review content:
I was excited for my day at the spa after participating in the Shamrock Run 2009. I read the reviews and said they can't be that bad, and to my dismay, they are that bad.
I arrived 20 minutes early and the spa hadn't opened yet for my 11am appointment. So I should have know that I wasn't going to walk into a warm, relaxing, calming spa environment.
The receptionist arrived 10 minutes before my appt and none of the staff was there to even begin setting up for my so called spa experience. I walked in right behind her as she was turning on the lights and computer. It was freezing cold, no heat, no candles, no relaxing sounds.
My greatest fears had come true, the reviews were right. It was 11:10am and still no employees. I told the receptionist that I would stay for 1 or 2 services but there was no one to work on me.
I then said that I wanted to cancel my appointment and she said she understood and that my card wouldn't be charged.
Well two weeks after my canceled appointment they charged my card $185.00 for services never rendered after I was told that I wouldn't be charged for canceling especially since none of the staff was present for my 11am appointment. At 11:15 am they still weren't there.
I finally talked with the owner Sarah who seemed to be an immature 18yr old confirmed with her yelling at me instead of acting like a business owner. She yelled that many people write bad review about companies everyday. I said of course they do and I ignored the ones I read about Spa Sasse and still showed up to my appt and discovered they were all true.
Please don't go to this spa you will be disappointed in so many ways.
I would suggest Dragontree,they are totally awesome.
Cons: owner and staff are unprofessional and lacks spa atmosphere
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