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Review content:
I ordered a refrigerator on Monday, spending a large sum of money, on Thursday it was delivered severely damaged the delivery man stated I should not accept as it looked crushed. I called Warrendale to let them know I was refusing delivery and would need a replacement immediately since I had already given my old one away. Alan, told me he could not get one to me until Monday, he could loan me one but couldn't deliver it. I told him this was unacceptable and wanted to cancel order, he stated I needed to come in to credit my card and that I would never find one by Monday. I drove down there and neglected to bring original bill, but assumed they would have a copy in computer...NO he wanted original, drove back home, call Sears order new refrigerator, less price more options, better service reputation and delivery was for Saturday with an on call for Friday due to my circumstances which I had explained to salesman. Drove back to Warrendale, presented receipt and was told I could pick up the refrigerator at store tomorrow, we are talking about at big Whirlpool frenchdoor, bottom freezer, how the heck was I, a single woman, going to pick up and bring into my house. He did a full refund and I have made a vow NEVER to go back there, I am going to be purchasing a dishwasher and oven over the next few months and was going to use them, but not now. Over the years my parents and I bought every appliance from there, we have our own family business and feel it's right to keep the little guy going, not any more. They have lost their personal touch and have NO CUSTOMER SERVICE skills whats so ever. In this economy, customer satisfaction keeps people open and out of bankruptcy, sad to say if they continue this way I won't be surprised to see a going out of business sale!
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