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Businiess name:
El Gran Inka
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Review by:
citysearch c.
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Review content:
Before I go on...I want to say that this is not at all the Bride and Groom's fault. They were gracious and we love them both very much. The overall experience of the evening was secondary to us. We were happy to be with them.\r
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To be fair to the restaurant, the food is very good and it is a nice restaurant. But the service really sucks and management is lacking.\r
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This was a pre-wedding dinner with the bride and groom's family planned months in advance. However, they didn't bother to close the rest of the restaurant and continued serving walk-in guest on time. Here is the timeline...\r
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7:00PM - We arrived\r
8:00PM - They took our order (understandable as guests did trickle in)\r
9:45PM - Our appetisers arrived. As you can imagine we were furious.\r
10:00PM - The kids are finally served their chicken fingers and fries... Two hours to make chicken fingers and fries!...WTF?\r
10:30PM - Our dinner arrives... It took them 2 and a half hours!\r
11:00PM - Dessert is served...\r
11:45PM - We finally get the bill and are able to get out of there.\r
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Okay... I understand that this is a high end restaurant, but $6.95 for a Corona and $10.50 for a glass of Merlot? You gotta be kidding me... Plus this is great for the restaurant when it takes 2 hours to serve them. They made a killing!\r
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All the while we would ask how long it is going to take to get the guest fed...they gave us the standard response: "it is comming out now, in a few minutes...". The restaurant manager would strut around the restaurant (having a great sales night chatting with the walk-in guests that would arrive) but never once came to our side of the restaurant to see how our exprience is going.\r
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Bottom line is, DON'T PLAN A LARGE PARTY HERE. They just don't know how to handle them. What ticked me off the most is that they had kids under ten years old wating 2 hours for something to eat... I wonder if they would do that to their own families...\r
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Gran Inka...Big Caca!
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