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Businiess name:
Fairview Car Wash
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Review by:
citysearch c.
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Review content:
I have generally been very pleased with Fairview carwash. However, based on a recent experience, I will no longer use their services. I recently took my car to Fairview for the ""gold"" wash, which includes interior and exterior cleaning. Upon driving away after my carwash I noticed that the seat lever that allows the driver seat to recline was no longer functioning properly (it got jammed, seat jerked into place, and the lever did not return to the normal position on its own). Somewhat ironically, I was not bothered that the problem occurred - it was most likely an honest mistake/accident. I expected to get a quick and simple resolution on the issue from a business that prides itself on customer service. However, this is not what I received. The manager was extremely reluctant to admit that the problem occurred at Fairview. I had to convince the manager that it was their fault, developing a logical case/argument for the situation at hand. I insisted that Fairview cover the expenses for an estimate at the local Honda dealership. The manager kept explaining that the lever was not broken. Finally, after much pleading on my part (and a comment that I felt like I was going to cry) he conceded. He put in writing that the seat was damaged (per my request). He also verbally agreed to cover any associated expenses. I received an esitmate from Honda the next morning, took the estimate back to Fairview, and spoke to the same manager. He reverted back to where we started the prior day - he insisted nothing was broken, he wasn't going to pay for anything, and he claimed that, if anything, it was simply a piece of metal that needed to be bent back into place. He started arguing with me. And, he said that he never agreed to pay for any charges at Honda - that it was my decision to go to Honda and he was not responsible for any charges. In sum - take warning...Fairview is a decent place to get your car washed until something goes wrong.
Pros: friendly staff (workers), quick service, decent facilities
Cons: careless with interior, owner/manager does not know how to handle customers when an issue arises
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