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Businiess name:
Atlantis Pools
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Review by:
citysearch c.
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Review content:
Pool buying experience was a headache from start to finish. Installers put me off, told me it would be well over a month before they could get to me due to being overbooked. Hired my own installer. Pieces of pool were missing, had to make several trips to get pieces so pool could be installed. Ladder is still extremely unsteady, Atlantis says nothing can be done (its missing parts, I had to call the actual ladder company to get them, since Atlantis wouldnt help me). AND, I should add, its the ""premium ladder""...I will never do business with this company again. I know when buying an item such as a pool, there are bound to be a few snafu's...However, Atlantis makes NO apologies for anything. They simply do not care once they cash your check. They are extremely rude (the manager literally hates me because Ive been in there so many times missing this or that, he literally walks away when me or my husband comes in). They are arrogant. They think they are the only game in town. Please, if you are looking to buy a pool/spa, try Backyard Dreams, or another pool store in St Louis. Dont give Atlantis your business. They are cocky for a reason, folks! Everyone I talk to says ""Shouldnt have gone there""....
Cons: No after-the-sale, rude, arrogant, not helpful.
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