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Businiess name:
72 Degrees Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
When our heater quit working we called everyone in town and they happened to be the only ones that wouldn't charge us just to drive to our house. They were very friendly and seemed to know what they were talking about. They convinced us to purchase the "cleaning Package" or whatever they call it when they come to your house twice a year and clean it. Anyway the first year was fine. They cleaned it in the winter and the summer just like they should. Then we stated to notice things. The second year they only serviced the unit once. The third year they serviced the heating unit twice, and the fourth year after being told something needed to be fixed that was completely fine, I told then no and called and canceled my "membership". Turns out my husbands uncle has been working with heating and AC units for years. Anyway parts started needing to be replaced or fixed. One repair costing $800. I understand its a heater, it will be costly, and I received my 15 discount for being a member. woo hoo! Later I find out that the part bought only cost $300 brand new. So labor cost...well... you do the math. Fine I can get over that but the more repairs we have done the more a see I am getting screwed on prices. Fine, I get it, price mark up, they have to make their money too. Well when it came to the employees, one lost screws for our outside unit and thought we didn't see him do it, another had to be shown how to use our thermostat. He thought that when the AC was on, if he turned up the temperature the heat would come on. We had to SHOW him that you had to flip the switch from AC to HEAT. Another randomly pulled at some wires and did not realize that he disonnected the connection to the outside unit, so it cut off. Again we had stop him and tell him. When it came back on he said, and I quote, "well I don't know what I did, but I'm not going to touch them again now that its working". That's the part where he tells us it will cost $300 to rewire it, and that's when i call my husbands uncle and have him do it for $20 worth of brand new wire a couple of cheese burgers and one hour of my life. Another service man asked us to look up a price of a part on the internet then realized what he said and said " oh no don't worry about it" and quoted a random price. If we have to look it up it tells me you are making up prices, and you don't want us to look it up because we are getting overcharged by a ridiculous amount. Call anyone else but these guys. Trust me you will regret it. If you call them, and they quote you a price, check the internet for a brand new one, by anyone. You will see the difference. Besides you can say no after the quote. They don't want to help you maintain your heater they want you to buy parts for it.
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