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Review content:
The once friendly atmosphere now seems very hectic, and in genuine. I remember a time when I would be greeted by name -sometimes at the door with help into the facility with my over-anxious brood of pets, not a chance now! The lack of service this last time unfortunately went beyond the counter, my dogs were scheduled for several activities while staying (as usual), and when I came to pick them up, my bill was much lower than anticipated(something you don't typically complain about *lol*), and when I questioned this, I found out that they did not get ANY of the yard time I had requested, (and yard time DOES NOT come AT ALL unless scheduled and paid for), nor did they get their treats, and potty walks, --talk about a guilty feeling mom! At least I could take them home and love and cuddle them to make up for it- well cuddle was out of the question, as they were in dire need of baths, which I was told that I also did not schedule, (although I remember having the discussion when I dropped them off, and requesting an oatmeal shampoo for my oldest dog who has itchy skin) Well to say the least, my pups were happy to see me! I was also told my pets' 'Report Card"" indicated that they did ""Great"", --but great at what? With no playing, what does that mean exactly? They didn't fight? I asked, but they all must have thought I was being sarcastic, since nobody answered. I am sure they could tell I was a bit unhappy. Over all I was just really disappointed, mostly because I have been an Applewood client for years, and my routine of activities is standard, and EVERYONE failed to recognize that my babies got nothing this time, couldn't someone have called me to verify this big mistake?.
Pros: large nice yard space
Cons: less than great service, pets might not get what you ask for.
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