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Businiess name:
Maxfield
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Review by:
citysearch c.
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Review content:
I purchased two pairs of $350+ each sunglasses at Maxfield's and after five months of very light use one pair began to simply fall apart.
I took them to my eyeglass repair shop and was told that they were poorly manufactured and could not be repaired. ""for what you paid you should return them"" ""this should not happen"".
I took them back to Maxfield's and the sales associate said, ""oh yes, the leather peels away....that happens with those"" . The manager of the store was busy ""helping"" another customer with a product that also appeared to be falling apart.
When she finally approached me, she curtly stated that she would not take the glasses back. She claimed that they would glue them back together.
There is nothing worse than shopping at a high end store, spending top dollar on a product, not being able to return a product with a clear manufacturing defect and to be treated poorly by the management. i like this store and the products that they carry but with poor management like that I will shop elsewhere. Barney's and Neiman Marcus stand behind their merchandise and have classy management that treats their clientele appropriately. Maxfield's current management is a turn off. The glasses that I purchased there are garbage and not worth the price point.
Cons: don't stand behind their merchandise
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