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Businiess name:
Lakes Electronics
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Review by:
citysearch c.
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Review content:
This company is a Samsung authorized service repair center. I received a onetime extended warranty repair on my Samsung TV and Samsung selected this company to provide the warranty service. The service manager, Mike Babbid (last name may be incorrect but that is what it sounded like) refused to honor the Samsung warranty, even though Samsung was providing the parts and was paying his company to do the labor per their agreement as a warranty service provider. His explanation; I had another company local in my city open my TV up and troubleshoot the system to tell me what was wrong and what needed to be repaired. ""It's not worth our time to go in and work on something when someone else has all ready been working on the TV."" was his response. This guy wouldn't even have a technician come out and just look at the TV. Site unseen, he was refusing to even work on the Samsung warranty ticket assigned to his company. Even after telling him I was going to complain to Samsung about this, he did not care. After calling Samsung, they had to escalate this ticket and said they have never had to deal with a situation like this and that their authorized vendors are not supposed to refuse tickets that are assigned to their queue.
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