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Businiess name:
Pats Nustar Car Wash
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Review by:
citysearch c.
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Review content:
Pat's Car Wash has been around for years - never had a problem before. But if something does go wrong - watch out - denial is what you get! I am 100% positive the scratch on my passenger side door, low behind the tire was caused by Pat's Car Wash. I explained that my car is only 3 weeks old - 2010. It is Christmas Eve and I wanted to give the car it's first car wash. This is not the kind of scratch you would get from a parking lot. He asked me how I think this could have happened at his car wash! Well...there are many possibilities, the track the car is on, the equipment, human error - whatever. I could barely get a word in, he (owner Pat Murray) kept interrupting and denying that it didn't happen there. All new car owners are ridiculously careful while driving & parking - I'm not the only one who parks way in the back of a lot, so no one is by me. I KNOW it happened at Pat's. I told him I am not looking for money - I'm a honest person and thought he would want to know this happened, to prevent it from happening to someone else. And frankly, I wanted him to fix it - it's a brand-new car!! It is bad business to be hostile & rude and deny remote possibility - It doesn't matter if you don't know how it happened, figure it out instead of arguing with the customer!!! Go research, talk to your employees! I felt I was talking to a 5 yr. old. I had just checked the car prior to having it washed - this is a very visible mark against a dark exterior - a deep scratch down to the metal - I wouldn't have missed it! He offered to have his guys fix it if I brought back touch-up paint, but by then I was exhausted. Not once did I have a harsh or accusing tone. I was very calm, he was very defensive. So much persuasion to admit that it could've been you after all! I was appauled by his manner and offended by his treatment. He spoke to me with no respect, very unprofessional. I'm a business owner myself - no one should do business that way. DO NOT TAKE YOUR CAR TO PAT'S - IT IS NOT WORTH THE RISK.
Pros: established business
Cons: poor professionalism, can leave with a damaged car
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