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Businiess name:
Abbey Bridal Shoppe
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Review by:
citysearch c.
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Review content:
I have been passing the Abbey bridal Shoppe for years on the occasions I am around Andover. My daughter is currently attending her prom we went in as part of our prom dress search. We ended up getting two dresses. the first dress did NOT arrive on time. My daughter had to get a whole new dress for the first prom. As if that wasn't bad enough our second dress was shipped with a few defects. The manager refused to send the dress back to the company reassuring me that their seamstress would be able to fix the dress and not to worry about it. when i called the next week the girl on the phone reassured me the dress was ready, we live in New Hampshire so you can see how it is out of our way to get to The Abbey. So my daughter and I drove down on a Saturday to pick up the second ""finished dress."" thank goodness we opened up the trash bag they had put over the dress because nothing had been done to it. As you can guess I was extremely disappointed at this point. I asked to speak to the manager, Amy. She told me that the seamstress hadn't been told to fix the dress because Amy hadn't been aware of the problem, she was the only employee who communicates with the seamstress, not the other sales girls. As we proceeded to talk about the issue she also informed me another reason that the dress was not fixed was because another sales girl, marie or mary, was out with strep throat the whole week so she couldn't tell the seamstress what had to be done. How is that excuse possible if the manager was the only person who converses with the seamstress? After another week of waiting I called the shop and spoke to one of the sales girls. She also immediately told me that the dress was ready, i told her that was what i had been told previously 2 times before and kindly asked her to physically look if the dress was fixed. She understood, as i had told her what had already happened. She told me the dress was ready and that she couldn't tell if there was anything wrong with it before. I also spoke to another sales girl who reassured me that the dress was definitely ready to be picked up. We made the trek down to pick it up. I carefully inspected the dress after i took it out of the trash bag they gave me, everything seemed to be okay. Overall I was thoroughly disappointed. If i had previously read the reviews I would not have come here with my daughter. Apparently the ""new management"" is no better than the old, in my opinion the new manager, who i assume to be the woman I spoke to amy, should have her stories straight before she tells them to customers. i DO NOT recommend this bridal shoppe, I can only imagine what the brides go through....
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