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Businiess name:
Willoughby Hills Auto Repair
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Review by:
citysearch c.
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Review content:
This is a great auto repair shop that I have been using for close to 5 years. They are a locally-owned, family-owned shop and I always feel as though I am important as their customer. A typical experience goes like follows: You call ahead of time to schedule an appointment (Even for an oil change, which can sometimes border on inconvenient, but the service is worth it!). When you come in you are greeted by one of the fantstic ladies at the front counter. They take your keys, go over your order and ask you to sign it. They offer a ride or you can schedule a rental car ahead of time (for free if you purchase service). Often it takes most of the day for their three(?) mechanics to work through all the vehicles on their schedule so plan on leaving your vehicle for most of the day. They will call you and tell you the condition of your vehicle. Then they call you when its time to pick up and again offer a ride. When you get in, they go over the repair order and explain what the mechanics did. On repairs they provide a fixed-for-life warranty which means you never have to pay for the same repair ever again! The last few times I have found a goody-bag in my vehicle with candy, a small botter of water, and some literature, but what really got me: I got a phone call a week after my vehicle had been in for service that simply said ""thank you for your business"". How often does that happen anymore? By my second visit, the staff already knew my first name. Thank you John and staff for continuing to deliver a great experience, I sincerely wish this company the best of success in the future and will continue to refer my friends and famly.
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