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Businiess name:
Video Tech Service
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Review by:
citysearch c.
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Review content:
This company was located by my warranty company so I assumed they were reputable. They did show up when they said they would and picked up the TV on the scheduled date. Tech said it would be 5 to 10 days for repair. After that it was completely downhill. They had my TV for 23 days and never once called me to update the status. They blamed the delay on the warranty company saying the repair was approved after 6 days and they were waiting for them to ship the parts. I was told by the repair shop the part would arrive in 3 to 5 days three times over a 2 week period. On the 23rd day the warranty company told me the repair shop was approved to order the parts back on the 8th day of having my TV. Finally having had enough the warranty company refunded me my service agreement money AND the total cost of the TV. I strongly advise using Square Trade. They were apologetic and very fair. A real company unlike the piece of shite that you are considering using. As for the good reviews I can only assume they were written by employees or ownership. Enter at your own risk and then wait and wait and wait...
Pros: answered the telephone when it rang
Cons: everything else
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