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Businiess name:
Sos SVC Home Repairs LLC
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Review by:
citysearch c.
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Review content:
This company came recommended by Frigidaire as an ""authorized service company"". They came out, we paid the service fee that was to cover the labor for installing the parts. The guy told me he would call me on Monday to let me know he ordered the part that was suppose to take 5 days. He never called. Waited a couple of days to follow up, he was irritated I called him, he told me he was waiting on the part still and he would call me later that day. He never called. Waited a few more days, husband called them, he said part was still not in and that he would call us later that day (famous last words). They did not call. Husband kept bugging them, finally almost 2 weeks later the pump part for our dishwasher came in, he said he already had the heating element. They made an appointment for installation. Waited over 3 hours past the appointment time and they never showed. Husband kept calling them, they said they would be there shortly, but never showed. Finally husband called again and they said it would not be until after 10 p.m. (they were suppose to be there at 3 p.m.). So they scheduled us for first thing the next morning. The ""boys"" came out, highly doubt they are licensed, and realized that the pump was the right part, but that the heating element was wrong. Stated they had to order the right one. Husband called the guy and he said he was ordering it express and it would be here the next day. He never called until 3 days later and said the part was still not in. Husband called him the next day and he said part was still not in. Husband called him later the same day and he said we will be there in 1/2 an hour, the part came in. Over an hour later the guy showed up with only the heating element. I asked him if he brought the pump too and he sighed and said ""Oh crap, no"". So then he said I will rig it to work around the pump and I said no, you will do the repair right or you will not do it at all. I told them this had been almost 3 weeks and I was getting tired of this. He stormed off. My husband called his boss and the guy says I am done, I am cancelling this repair and I am not helping you. He STOLE our money!!! THEY ARE CROOKS, LIARS, AND THE MOST DISHONEST PEOPLE I HAVE EVER DEALT WITH!!!! DO NOT TRUST THEM OR USE THEM FOR SERVICE AT ALL!! I am filing a complaint with the SC Department of Consumer Affairs and contacting and consumer investigative reporter to have these dishonest thieves blasted all over the local news.
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