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Businiess name:
Suburban Waste Service
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Review by:
citysearch c.
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Review content:
I realize we've had some of the worst snow in quite sometime so I am fairly understanding to some delays in trash pick up. That being said I called to see when our trash was going to be picked up, as it was already 3 days late, and was on ""automated"" hold (someone will be right with you etc) for 4 mins and then was put on hold by Melissa and was not checked on again for 20 mins. I was more than outraged by the time she finally decided to pick up my call. I asked her when my pick up was going to be and she was very rude in stating that it may me that night or not because they were behind in picking up trash (up to three weeks behind in some neighborhoods, I'm sorry to you guys). I then asked for a credit for this week and was told that I would not recieve one because they are going to pick up my trash this week. This Melissa person is extremely rude and having to sit on hold for almost a half an hour to get one simple question answered is ridiculous. I have never had a good experience with their customer service staff, I've had to call before because my trash service was switched from Allied waste to Surburban and I had questions about the service, price, etc. Also you never know what time of day the trash will be picked up. Some weeks they are there at 7:30 am and then the next week its 7:30 pm. Very inconsistent and unreliable. After this last very dissapointing customer service call I will be switching trash pick up services. I would highly recomend using someone else for your waste services needs.
Cons: Unreliable pick up times and terrible customer service
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