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Businiess name:
Island Rescue
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Review by:
citysearch c.
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Review content:
My name is Victor Cubias, I took my cat and dog about over a year ago to this veterinary clinic, for a general check up. Before they performed any services, I asked for an estimate, just to make sure I was able to pay in full before any services were rendered.
I was told by the veterinary technician how much it would be, and I was informed it would around $125.00, and I gave them my permission to go ahead and performed the services given the amount I was quoted.
About 30 minutes after they had taken the two pets inside, they were done with the work. After I asked how much was the total, I was told it was $305.95. When I asked why so much, I was given the list of things that they did. I was why I was not informed ahead of time why I was not told, and they had no answer. I even called the technician back and he told me that he had quoted me the price, but that he did more work and that is why the bill was so high.
I got a little upset, and the lady at the front desk started to make a scene, and I was told that I was not longer welcome to their business ever. I said fine, but don't expect to get the remainder of the money easily.
Just today I received a few calls from a collections company that they hired, and I tried to settle the ""debt"" and so far, I was the lady at the collections company named Kerry, and she told me that they are not willing to negotiate anything at all, and would rather report me to the credit bureaus before they would accept any kind of payment in full.
The reason why I asked about the price was because I was concerned about cost, and for them not to inform me of any cost changes, when I was right there waiting was irresponsible.
Also, I did not appreciate being yelled at and embarrassed in front of other customers that where in the waiting area.
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