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Businiess name:
Island Rescue
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Review by:
citysearch c.
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Review content:
My mom and I went to the Patchogue office with our cat and she was given some asthma meds and a steroid shot. The doctor explained everything clearly and the lady behind the desk was wonderful. We called the dotor to make an appt. for x-rays two days later and he said to go the the Bayshore office at four o'clock. At 3:57 on the day in question, we called the office to ask for directions because we were about three minutes away, but lost. We were told they could not give us directions because they were closing and no one had any record of our appt. They kept us on hold until about five after four. Then we were told they found out appt. but it was too late as it was after four o'clock. We were referred to the emergency hospital in W. Islip where my cat was made comfortable by a great staff and passed away . The thing that bothers me is that the woman told my mother on the phone that if we showed up, they would not let us in and that if our cat was so sick, we should have not been five minutes late. Needless to say, we'll be sticking with professionals from now on.
Pros: Great Patchogue Office Employees...
Cons: The supervisor in Bayshore is heartless and unreasonable...
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