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Businiess name:
Sweetapple Animal Hospital
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Review by:
citysearch c.
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Review content:
First of all, I took my dog to get groomed and it was horrible. I was NEVER told that the person grooming my dog was doing it as part of her interview process. The girl didn't do what I wanted. I told her what I wanted VERBALLY and then I wrote the directions down. Not only that, I included a photo. Luckily I was able to fix it when we got home and we got our money back. If that wasn't bad enough, the MANAGER called me about 10 minutes after I returned home. She basically argued with me. She thought my dog looked cute and none of the other owners were upset. Um....I'm not worried about their dogs. My dog was screwed up!!! She asked what exactly was the problem. I was like....well the vet had to finish clipping his nails because the groomer didn't finish. The groomer gapped up the hair on the top of my dog's head. She cut the length of his tail when I told and WROTE down for her not to. Oh...and she didn't cut his ears. His ears were hanging when they should've been trimmed so they would wrap around his face. I was actually cutting my dog's ears when the manager called. Oh and to end the conversation...the manager said-----her words ""Let us know if we need to send your records anywhere."" I guess that was her invitation for us to leave their business COMPLETELY. I had a problem with the grooming and we could go find a groomer somewhere else, but now I wouldn't dare go back to that vet. I have never been spoken to so rudely!!! My dog was the victim in all of this....and the MANAGER was acting like she was the victim. She was punishing me because I made a complaint about the grooming and I guess because I spoke up and complained about something, she doesn't want my business at all. I hope and pray that they don't hire that groomer. If they do, they're going to lose a lot of business. My recommendation would be to skip this vet if your looking for one. The sad thing is the veterinarians are GREAT, but the office staff and the way the clients are treated is pathetic. It would've been better if the manager had never even called me because all she did was criticize me for complaining. Stay away from Sweetapple!!!
Pros: Great Veterinarians
Cons: The Rude and Clueless Office Staff / Manager
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