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Businiess name:
Dockside Sea Grille
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Review by:
citysearch c.
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Review content:
Well.. Where to start! \r
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A friend and I went there for lunch and had terrible service on top of waiting forever for our food. When we addressed our concerns about the amount of time we waited for our food she simply said he's working on it with no apology or the courtesy of a "it should be ready in just a few minutes". \r
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We arrived on a weekday well after the normal lunch rush around 1:45 and waited 45 minutes for our soup and salad which we politely asked about 2x. We were told our soup and salad were being made to order... 45 minutes for a wedge salad and clam chowder seems a bit ridiculous! \r
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Less than 2 minutes after receiving our soup and salad our entrees were placed in front of us. We asked for the check and when we asked to split the bill on our cards we were told there was a Credit Card minimum... Our total BILL WAY EXCEEDED whatever the minimum was, when we addressed our concern as neither of us had cash the manager said there were no exceptions. When I mentioned that I realize that CC companies charge a processing fee per order and I understood the rule was to help compensate for processing fees, but surely she had to see our total was over the limit she simply said " well it all adds up" referring to the extra 0.003% she would incur on an additional credit card purchase. \r
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The experience was ridiculous and the food was average and overpriced. I will take my business elsewhere... in this economy they need to consider that they are in the business of customer service and they failed miserably on all fronts.
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