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Businiess name:
Trophy Bikes Inc
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Review by:
citysearch c.
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Review content:
Been going to Trophy bikes for 4 years, but now I will start looking for some other place to do business with. Within 6 months of purchasing a 900$ bicycle this past year, the bike required new parts that equaled almost 30% of the cost of the purchase originally - (think of having to replace your transmission 6 months into owning your car ). When asked for a break on the parts that should never have needed replacing that soon, I was given a LOT of grief about it - the bike had been on sale, so we'd supposedly gotten it for a steal....I guess the fact that they sold a bike with crummy parts on it was a footnote to them......as was the fact that we'd spent thousands and thousands of dollars there over the past 4 years and that plenty of profit had been made at our own expense. They clearly place no value on customer loyalty -
Pros: Good stock, their technicians are great
Cons: Mike, the owner can't recognize the value of a loyal customer
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