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Businiess name:
Tom's Auto Glass Repair
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Review by:
citysearch c.
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Review content:
We called Tom's Auto Glass repair on Dec.12, 2012 to replace our two cars' windshields. The third car needs clips on the passenger window. He said they had the clips, but when the repair person arrived he had no clips, nor did they have any inventory for the clips. We were told he would come back the next day with the clips. So... we told them to go ahead and charge us for it ($555.00 for 3 cars) since he's coming back tomorrow, and to also email or send us the invoice. It's now Dec. 27 and nobody has shown or called. Everytime we call them it's, ""Somebody is going to be there tomorrow."" But no one shows up and they never bother to let us know! We have been repeatedly misled to believe that the problem would be fixed, only to be be disappointed again. This company exhibits a total lack of communication, and I would never recommend them to anyone. As I am writing this, Tom's auto glass was supposed to be here today at 4:30-5:00pm and they never showed or called. When we called at 5:15pm, we were told the repair person would be here in 30 minutes. It is now 6:45pm, NO SHOW & NO CALL... and STILL no invoice! We went to the address posted online but it's nowhere to be found! We are going to report this incident to BBB and our credit card company to dispute the charges! This has been a totally frustrating experience for us. Do yourself a favor and go some place else for auto glass repair.
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