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Businiess name:
The Laptop Guy
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Review by:
citysearch c.
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Review content:
Figured since they were the ""laptop guy"" their specialty would be in laptops. Taking my laptop to them I should be back up and running in a couple days. Right? Boy was I WRONG!!!
All I needed was to have the hinges replaced for my top. Common problem with HP's. When I took it in they said they would have to send it to the shop for a diagnosis? I can diagnose it myself, I needed hinges. They said they had to check the hard drive etc? WHY? I needed hinges. The computer was working fine. This was going to cost me $79.00 but they graciously rolled that in with repairs. 2-5 business days for them to tell me I would need hinges. That is what their policy stated. 7 business days later they called me and said that I needed new hinges (no duh) and the repair would be $229 + tax. Kind of pricey. Repairs were going to be 2-5 days. I am noticing a theme here? Day 5 I am calling and they tell me it is done. Why no one called? Not sure something about finished late in the day and since I couldn't pick it up that day they wouldn't call until the next business day. I live a hour away, and had I known the computer was done I would have stayed in Columbus and waited for them to open. Special trip in to pick up computer.
So looking over the receipt they said they inspected the case for stress cracks. Well the lid has several cracks but nothing was said to me about it (doesn't affect the computer, but don't tell me you are going to do something then not even note or document problems found). It says that they polished it to give it that new look....NOT!
I will find someone else to work on my laptop in the future!
Pros: Completed work
Cons: Time and cost
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