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Businiess name:
Brentwood Family Care Ctr Inc
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Review by:
citysearch c.
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Review content:
Although, I do love the nurse practitioner that I see at Brentwood Family Care, I will be changing doctors IMMEDIATELY. I went to the office yesterday (Saturday) about 45 minutes after they closed, having a full blown anxiety attack. The door was locked, so I banged on it. As I was walking away, crying hysterically, someone opened the door. I told her I was having an anxiety attack and needed help. ""The doctor left already."" and she just stared at me. So I responded with ""So WHAT should I do??"" She told me to come inside. I sit down in the waiting area (mind you, I am hysterical)...one lady behind the desk didn't flinch an eye, she kept flipping through medical records not even looking up...she actually looked really annoyed that I was in there. ""The doctor is gone...we can't help you."" (I heard that about four times) So I SCREAMED ""YOU CANT JUST TELL ME THE DOCTOR IS GONE I NEED HELP!!! THIS HAS NEVER HAPPENED TO ME BEFORE!! I DON'T KNOW WHAT TO DO"" I have never been so scared in my life. It was hard for me to breathe..I was practically hyperventilating, hard for me to walk, sweating profusely, and I was extremely lightheaded. NOT ONE PERSON (and three interacted with me) offered ANY type of help...NONE!!! I didn't even get a ""take a deep breath, you'll be ok."" No one offered to call me an ambulance, take me to get help, NOTHING!!!! And this is my DOCTOR'S OFFICE????? I never would expect any of them to administer medication to calm me down, and I didn't even go to the doctor for medication. I have never experienced anything like this, and I was just SCARED. I KNEW I needed help, and my DOCTOR'S OFFICE was the FIRST ""SAFE"" place I could think ok. They couldn't have cared less. I would assume that a doctor's office that charges this much in BRENTWOOD, TN would have better trained staff. This is absolutely unacceptable and I urge ANYONE who is looking for a reputable doctor's office with a caring STAFF to NOT become patients at this office.
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