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Businiess name:
Goten Japenese Restaurant
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Review by:
citysearch c.
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Review content:
I would not recommend Goten and all the splendor they have pumped themselves up to be. I dined there for an afternoon lunch, hence I needed to get in and get out. First, the waitress was very snappy and seemed very impatient. I was a little confused because I thought taking orders fell into her job scope. I ordered the chicken teriyaki and requested broccoli instead of rice ( doing the low carb thing). They served me the green tea, soup and salad....that was fine. Then, they brought out my main dish with rice no broccoli. The lady that took my order came over and confirmed what I wanted....so I was a little confused on why it was wrong in the first place. Then, they brought it back correct but the chicken teriyaki was cold. I asked if it could be hot(silly me) and I got a puzzling look and a ""hold on"" let me check. She came back said they could warm it up in the skillet but would not re-cook it and would not refund. Not sure why this was the first thing she said....maybe she was programmed. At this point, I was already late and starving. So, I stated ""okay"" and they slightly warmed it up, brought it back along with the check ( no discounts or apology). I politely paid and left. Customer service is definitely a thing of the past.........DON'T GO TO GOTEN! Thank you:)
Pros: No Pros
Cons: Poor customer service and poor presentation overall
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