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Businiess name:
Goten Japenese Restaurant
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Review by:
citysearch c.
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Review content:
Had an incredibly bad experience at this establishment on New Years Eve. We called and were told that they were no longer taking reservations, however walk ins were welcome and the wait was 30 minutes. Free valet parking was great, hostess greeted us, and we were told the wait would be 30 minutes. We seated ourselves at the nice bar in the hotel lobby had a couple of beverages and checked back in 45 minutes, ""oh, sorry, it'll still be another 30 minutes by the hostess and manager. Back to the bar.. One hour later checked back in and were told it should only be another 10 minutes. After another 30 minutes went by.... Went back to hostess stand, met by the manager (Raymond), were told that they had no idea when they could seat us, and that we should have made reservations. I calmly explained that we requested a reservation, but were told that walk ins were welcome. He became very flustered, extremely rude and walked away without even an offer of an apology. After over 2 hours of waiting, we left unfed, were told by other patrons that had eaten there already, that we didn't miss anything, that the food wasn't very good. In short, they were dishonest, rude an clearly could not manage a busy evening service.
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