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Businiess name:
SunsUp Tan Wellness Spa Tigard
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Review by:
citysearch c.
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Review content:
Today I cancelled my membership to Suns up Tanning. I am completely disatisfied with the so called ""customer service"" that is and has been provided. You can count on all of the employees looking ""annoyed"" that you have come in for service or simply have no sense in urgency to get you checked in as they make signs for the office or gossip about their lives. Yesterday, I stopped by for a quick tan after hitting the gym. I did not have my ""tanning key card"" but offered to show a Photo I.D. since I had been dropped off by my husband and did not have my keys. After all, I have been a member for almost one year. The employee looked at me and pointed to the sign that explains the importance of having this card, shrugged her shoulders without offering any type of solution to my problem. Then, looking happy that I could not be helped she smiled and went about her business. Again, without any type of solution to my now wasted trip. Is this normal to deny someone their right to tan, after they pay $30/mo for the package? I am forced to believe that my experiences cannot be out of the ordinary. I have worked in customer service for almost six years and I know the importance of making sure you go above and beyond for your customers. Perhaps my experience will help others find the best service they deserve. With all the other Tanning facilities in the Portland Metro Area, think and look elsewhere before you sign up.
Pros: Convenient for King City
Cons: Atmosphere, Staff
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