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Businiess name:
Blanchard's Bakery
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Review by:
citysearch c.
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Review content:
Until this past weekend, I had only positive things to say about this bakery. I placed an order for my son's birthday cake a month in advance. Ella herself took the order. She made her notes and asked that I email pictures to her that I wanted incorporated into the cake. About 3 weeks prior to the date, the images were emailed as requested. I never received a reply. I called 3 days prior to the day of the party, never received a return call. I called back the day before the party and she was totally lost. She could not recall the conversation she and I had when I placed the order so much that I told her to disregard the whole conversation. The day of I go to pick the cake up, it was totally wrong. I asked for a white cake, the whole cake was yellow which was suppose to be one of the colors of the decorations not the entire cake. I expressed to them that my cake was not correct and that I was not happy because it was not what I ordered. They tried to sell me on why the cake was ok despite their mess up. Nonchalantly I was given $10.00 off a $100 cake and thrown my receipt on the counter by the other employee. We cut the cake...again wrong. I asked for chocolate flavored cake, I got a german chocolate cake. Tasted awful. I had previously read the review on here an other sites about the poor customer service and now I have had the same experience. Its really sad that when you patronize a business that could potentially have a good product that it is destroyed with such poor customer service/etiquette. I received a call today, after the fact, from a lady stating that she was following up to the message I left last week. I told her that I placed the order and already picked up the cake. Also told her about the poor experience and she too was nonchalant. IF YOU VALUE CUSTOMER SERVICE, CHOOSE ANOTHER BAKERY BECAUSE THIS IS NOT IT.
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