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Businiess name:
Hereford House
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Review by:
citysearch c.
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Review content:
I ate at he Zona Rosa location on New Years Eve. Had a bone-in cowboy ribeye--my favorite steak. Wife had the filet and daughter had medallions with sauce. My steak came out room temperature at best. The bone and the exterior was tepid to the touch--almost cool. Not even close to hot. At an Outback, I probably would have let it pass but this is a $39 steak so I sent it back. What's more, my daughters sauce on her steak was almost cold to the touch. And that also went back. Waitress took it back and a short guy in a red shirt came out (kitchen manager?), not to apologize but to say they grudgingly will cook my another steak but proceeded to tell me I'm wrong and lecture me on what a medium rare steak is. I spent over 100 days on the road last year eating in the best steak houses around the country--Eddi e V's/Austin, Manny's/Minn, Ruth Cris ect--and I have never sent back food. Because the steaks were always hot to the touch with a wonderful char on the outside and a cool red center. This was tepid with no char and rare all the way thru. It was hard to eat. And the quality of meat was questionable. Nothing special at all. So that on top of the lecture not only made me extremely disappointed but angry as well. They brought me a new steak that was fresh off the grill but rare thru and thru and my daughters was overcooked. They don't know how to cook a steak and as i said I've eaten in the top places and know that medium rare is a bit different in every restaurant but this is ridiculous. But being late for a party, we just ate our food and left. No discount off the bill just subpar food and an idiot who somehow felt compelled to lecture customers. This is a small step about Outback and 3X the price.. Our bill came to $180 for 3 with no alchohol. A joke. Save you money and buy a steak from Hyvee.
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