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Review content:
I used Wrightberry's for my wedding cake. They were responsive and accommodating until they received my deposit check. I encountered many ridiculous problems with Jan in the weeks prior to my wedding. She wanted me to follow up on my cake design in the weeks before my wedding, adding to the problems I apparently was a few days late with my final check (I thought it was due a week before the wedding, not two), and received a call from Jan. I apologized and offered to drive it out there the next day, but she didn't want me to interrupt their business and wanted me to call. I called the next am, again, to drop off the check, she tells me it's not a good time and tells me there is a $10/ day late fee. Finally, she tells me I could pay by credit card, which I could have done the first day, and with less attitude from her. I wanted to discuss my cake design with her, and she didn't have time because they were busy. She told me I couldn't have the design I wanted because they were too busy. Thank God for saved emails! Only because I had it in writing from prior to giving my deposit did she grudgingly agree to do the cake I wanted, because she had already agreed to it! I wanted some pictures scanned to put on the cake, again, called several times to set up time to talk about my cake design and drop off the pictures, and was told they were too busy. I was told I could drop the pictures off outside the studio when I called, and not to come inside because they were with scheduled customers. I dropped them off, with no cars that were not there when I went for my original ""appointment"" in their parking area. I also had to email color and size instructions, and of course, never got to meet with Jan again prior to my wedding, so, not surprisingly, the cake did not turn out as I had hoped for color, size, or shape. No one knew this but me, because it was the general concept, but not worth the aggravation or $$. I wished in the last week that I got a Costco cake.
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