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Businiess name:
Wrightberry's Custom Wedding
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Review by:
citysearch c.
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Review content:
I have never been so disappointed with a caterer before. Granted this was my first wedding however I was working with five other vendors who were much more professional. I ordered my cake months before the date (the knot) recommends and still came out with HORRIBLE service AND a really UGLY cake. It was nothing like I had picked out in the book (after they told me they can design ABSOLUTELY anything). This is just the beginning. I had sent the design of my cake that I wanted right after we paid the deposit and never got a response. I continued to follow up leaving messages and e-mails with NO RESPONSE. THREE weeks before the wedding they finally called back to tell me they wouldn't be able to design my cake. Okay three weeks isn't enough time to find another cater. I asked why I wasn't told before now, they had no reason. EXCUSE ME??!! Then an hour later I got a call back telling me that she had left a message with me or maybe it was someone else with the same deisgn. Come on, be honest and own up to your mistake and work with your PAYING customer. I think is horrible business practice and really unfair and not to communicate honestly with your clients. Finally after bantering with them they asked me if I would like to come in and pick out another design. So I did! Out of there design book. Guess what??? I didn't even recognize the cake when it showed up. It looked nothing like the picture. I think honesty goes a long way. After all this they asked ME to pay more money for THERE mistake. I would of thought in this situation I would have been offered a discount. I was shocked!
Pros: Cake tastes good
Cons: Horrible customer service and very unproffessional
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