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Businiess name:
White County Video Inc
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Review by:
citysearch c.
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Review content:
so Monday September 24, I call again and while I am on the phone with Littlerock they get ahold of a tech and he shows up. It was Darin he replaced the modeum and the spliters and put some boost thing on (to boost the signal) and got us up and running again... but by the next day September 26, 2007 I had no internet or upper channels again....Called and was told they would send a service tech out and got my internet back up and running.. I had my fingers crossed and was hoping all would be good this time.... but October 2, 2007 it went down again.... but don't worry a tech did show up October 3, 2007 and ran a new line from the box to my house... (which is still running across my yard a week later as of October 11,2007) so between October 3 and October 9, 2007 we were able to use our internet as long as we kept rebooting the modeum every few minutes....then the rebooting of the modeum was not staying up at all... so once again I called the 1-800-903-0508 number again this time I asked for a supervisor instead of going through the whole story again... I got Miss Bree (which has been very helpful and has followed up to make sure someone is working on the problem) she set up a service call and left a message for the white county cable supervisor to call... and said if I had not heard from them by noon October 10,2007 to call her and she would call them for me she also got ahold of the service tech on duty for me and he called tonight about 10 p.m. (David was his name) and he let me know that they would be out the next day ....
Pros: the 1800 number answers the phone
Cons: not reliable at all
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