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Businiess name:
Pure Property management of North Carolina
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Review by:
citysearch c.
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Review content:
This is my first time renting with Park Ave. I appreciated the hard work the agent put into finding me a place that was right for me. Unfortunately, when it comes to repairs, the company has a problem. I have only called them out twice for repairs. I would rather repair things myself because they give you such a hassle. The first time was because the wood floors dislodged in front of the walkway. This happened during my month of move in. Five months later, they still hadn't decided on how they were going to fix the floors. So, I did it myself and they refuse to reimburse. They refused because I didn't have the power turned on in time (electric company doesn't come out same day), according to them ""the tenant should have known that parquet flooring is very sensitive to heat"". I informed them that I spilled water on the floor and that could have contributed to it as well, so I didn't mind contributing to costs for repairs. Unfortunately, Park Ave took that and ran with it. After I fixed the floors, they refused to reimburse anything. So now, I must obtain a lawyer to get my money back. The second time I called them was because there was some major leaks under two of the sinks. I put in for an emergency repair. I had to wait out the entire weekend, before they sent someone out. But, at least the plumbing company had better customer service skills than Park Ave Properties!
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