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Businiess name:
Chelmsford Automotive Svc Ctr
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Review by:
citysearch c.
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Review content:
Here's my story! We brought our car to Chelms Auto to be fixed. The owner, Phil Dionne told us that the starter was the problem and we gave him authorization to fix only the starter.We found out the following day it was not the starter and that it was a corroded battery cable. The cost to us was $417.00. Phil never informed us, and also never requested our permission to replace the cable. If he had contacted us, we NEVER would have auth'd the $417 for a cable for a 10 year old car! We went online to find out what our rights are of a consumer since they did not have auth from us to fix the car. According to MA Motor Veh Reg 940 CMR5.00 it states:""If the repair shop is unable to obtain written authorization from the customer to perform specific repairs (as when the specific repairs to be performed on the vehicle are not known at the time the vehicle is delivered to the repair shop), the repair shop notifies the customer, PRIOR to commencing any repairs, of the specific repairs to be performed on the vehicle and the total price to be charged the customer for such repairs, including parts and labor, and OBTAINS THE CUSTOMER'S AUTHORIZATION TO PERFORM SUCH REPAIRS"" After printing out the Motor Vehicle Reg 940 CMR5.00 & confronting Phil with this info, he obviously knew he was wrong and charged us $217 LESS than the initial $417. PHIL DIONNE is a complete rip off artist and we will be reporting him to the Attorney general's office! Stay away from this place!
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