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Businiess name:
Kabuto Japanese Steak House
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Review by:
citysearch c.
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Review content:
On Sunday,02/19/12, while on vacation in Nashville,TN we heard a radio promotion for Kabuto's to PURCHASE 1/2 off dinner coupons for $10.00 a piece. We BOUGHT 4 of them and went to enjoy a nice lunch with friends. We had 2 separate checks and was told we were only allowed to use one coupon per table. We were very disappointed and asked to speak to the Manager. ""ALI"" came to the table and absolutely refused to help us resolve the situation. We were also charged for a salmon roll we did NOT order but respectfully paid for that as well. We understand that you can not use multiple coupons in one check but one per check seems reasonable. We were very frustrated and please know that it was bad enough we paid $40.00 for coupons that your company would not let us use but we also spent over $100.00 on the 2 tabs combined. We will NOT be returning to your establishment and we will make sure every friend, family member, Ex-coworker, etc will be aware of your lack of Customer Service and poor treatment. Manager ""Ali"" claimed he would be fired if he took a coupon from 2 separate checks since we sat at the same table? I find this hard to believe and clearly he needs to be properly trained on his ""lack of management skills"" or I am certain if you give him enough time, he will run the rest of your customers off.
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