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Businiess name:
New York Puppy Club
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Review by:
citysearch c.
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Review content:
A little over a week ago, I bought a lovely Cavalier/Cocker mixed breed puppy from NY Puppy Club. They were really pushing me to go to their vet and have her initial ""good health"" exam done there, which raised serious red flags in my book so I took her to my vet where they told me that she had luxating patellae in both of her back legs. I called the pet store to let the owner know I'd be coming in this weekend with the note from my vet and he really wanted to know why I didn't use his vet (more red flags). When I arrived today, he was not there, which I do understand (though he didn't mention it when I said I'd be coming in) but the girl who was there though was EXTREMELY rude. She all but accused me of forging the note from the vet, told me that there was nothing they could do today and gave me serious attitude - acting as if it were my fault that the dog had knee problems. After I returned home she called me to say that my vet had told her that I would need to see a specialist and get more information (a blatant lie - my vet never said that) and the pet store employee wouldn't let me get in a single word so I hung up. Only then did she call back, now being very polite and saying that she had spoken to my vet and things would be sorted. I am not hopeful, but if the situation takes a turn for the better I will update.
Don't buy your dogs from a pet store. Definitely don't buy from NY Pupppy Club. They clearly have very little regard for the health of the dogs they sell or the quality of the breeders where they get their dogs. Rhea is a wonderful addition to our home but she may need very expensive surgery and NY Puppy Club couldn't care less.
UPDATE: I have spoken to the owner who is not only not apologetic, but also informed me that if a dog has a grade I/II luxating patella he will go ahead and sell them because it is not a ""serious problem"" and feels no need to let the prospective buyer know of the problem. Luxating patellas are a condition that would make a dog ""not fit for purchase"" which means that he should not be selling them for profit. This place has absolutely no regard for the health of the animals that are in their care and prey upon the emotions of the people who buy these sweet little dogs.
Cons: bad service, unhealthy puppies
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