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Businiess name:
Tom's Maytag Home Appliance
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Review by:
citysearch c.
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Review content:
I purchased a commercial Maytag washer/dryer set delivered on 5/12/09. I specifically asked for commercial quality, best they had to offer machines. The washer was not properly laundering clothes and on 7/31/09 (not even 3mths later!) stopped supplying water to the cycle. Called the repairman and he came on 8/5/09 but wasn't able to fix it because the part needed was not available for another 10 days. I complained to TM and got them to rush the part. Repairman returned a week later on 8/13/09, it was the wrong part, and the machine still wasn't working. He was supposed to call a techline support from the site but didn't have the number on him and instead of waiting for the shop to get him the number, he left. He told us w/o the tech support to guide him, his hands were tied -- nothing he could do, don't know when he was to return. I went back to TM and complained again and was given a bunch of excuses for the repairman uselessness so I asked for my money back or a replacement. I was told the 2yr warranty on the product was for repair only not replacement. In order for TM to take the machine back, we had to go thru different channels and the tech support before the repairman could label it unrepairable and even so, who knows when I would get it. In the meantime the pile of laundry is growing exponentially and I have to deal with it w/o a machine, not their problem - nothing they can do until they contact tech support. The repairman came back on 8/17/09 called tech support and was told another part was needed, he didn't have it but he'll come back tomorrow by 11:00am. Today 8/18/09, he was a no show so we called and were told the part is on backorder -- another 48hrs or more until they get it. Seeing that we'd already wasted 8days the first time waiting on a part that wasn't broke, nothing guarantees me that this new part we are waiting on will fix it, yet TM still refuses to replace it. Instead they are offering an extra year warranty, now I asked: what good does this do when the product is garbage, the repairman is inept, and their customer service stinks? the way I see it, their solution is just an extra year of timeless aggravation having to deal with them and the lemon washer, no thanks! all I want is a machine that WORKS!! Had I known TM's warranties and policies were not worth a darn, I could've gone to Menards, bought a cheap korean made washer with a 1yr mfg. warranty that had probably last longer than this commercial piece of junk Maytag washer and being ahead of the game.
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